Link to the parcel shipping page ( returns ) 

Complaint - report a complaint or an error

We make every effort to ensure that the products offered meet the highest quality standards. However, if the purchased Goods prove to be defective, not in accordance with the contract, or if a wrong item is sent, you can file a complaint in a simple and quick way. 

How to file a complaint ?

The best and fastest way to file a complaint is via e-mail: reklamacje@hydron.com.pl 

What data is needed for a complaint 

1. Order data ( order number, delivery note number, or invoice number ) 
2. Customer data  name and surname / company name; e-mail address; phone number; Tax ID (for companies)
3. Problem description : description of the defect or non-conformity
4. Request:  shipping of goods / repair / replacement / price reduction / refund 
5. Photos ( most important for us - speeds it up significantly) : photos of the product and the defect

How to speed up a complaint ? 

To shorten the processing time of the submission:

• provide the order number
• attach product photos
• describe the problem and operating conditions in detail

Complaint processing time 

Complaints are processed immediately upon receipt. In case of any missing information in the submission, we will contact you to complete it.

Contact

If you have any questions, please contact us:
📧 reklamacje@hydron.com.pl
📞 +48 67 350 53 69

Useful files for download 

• Complaint – repair or replacement
• Complaint – price reduction after request for repair or replacement
• Complaint – withdrawal from the contract after request for repair or replacement
• Complaint – price reduction or withdrawal from the contract – significant non-conformity with the contract

Complaint procedure and rights